FAQs

PAYMENT METHODS

What payment options are available?

We accept Visa and MasterCard debit, credit, pre-payment cards. We don’t accept American Express, Diners Club, Cheques, Postal Orders or cash.

After I have placed an order, when will payment be taken?

Payment will be taken before your item is dispatched to you.

Shipping and Delivery

When will you ship my order?

For mainland UK we aim to deliver your items within 3 – 5 working days from when your payment details are authorised.
Delivery to addresses outside the UK (when available), including Eire and mainland Europe, will typically take 7 – 10 working days.

How much is Postage and Packaging?

Delivery is free on orders over £50 to UK Mainland addresses (excluding Scottish Highlands and Islands). Orders to Islands, Highlands and Northern Ireland are charged at our current delivery rates which can be viewed here.

Do you deliver overseas and if so, how much does it cost?

We can deliver to other areas of Europe and the cost of this will be charged at the rates shown on our Delivery Information Page. Bulkier orders will need to be costed and we will contact you about postage before we send the order. We will aim to send the item via the most economical service. We can also quote for quicker delivery if available.

What happens if the goods I’ve ordered are out of stock?

If we have any problems with your order, we will contact you. Please ensure you give us as many points of contact as possible.

How do I know my online order has gone through?

You can check the status of an order and your order history by visiting the My Account section of the website. You can also contact us directly for information on your order and history.

Tracking a delivery?

We will confirm the carrier and tracking number details and you can track the delivery on their website.

How do I cancel my order?

You can cancel your items any time before they are dispatched from our warehouse by contacting us via the contact us page. You also have a statutory right to cancel your purchase within 14 days of receiving the products (subject to exceptions), as well as under our 30-day money back guarantee. For more information, please see our guide to returning products.

RETURNS AND REPLACEMENTS

What counts as proof of purchase?

Receipt and or order number

What happens if I want to return something I’ve had delivered?

For added peace of mind, we offer you a 30-day money back guarantee on purchases (this policy is offered in addition to your legal rights) If you are not completely satisfied, we will provide a refund or exchange for the item within 30 days of your purchase. We will apply your refund, less shipping and handling, to the original form of payment. If you would prefer an exchange, we will send it promptly. If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.

There are 3 options for returning goods. These are:
1) Direct to our Returns and Spares department in Redditch (KP Spares)
2) via CollectPlus where you can drop-off your parcel at your nearest CollectPlus store
3) via Royal Mail where you will be able to drop-off your goods at any Post Office.

How do I check the status of a return?

Contact us via our Contact Us page.

What happens when you receive my returned goods?

Refunds and exchanges will be processed upon receipt of goods that are in re-saleable condition and accompanied by a returns note. Return postage costs are the responsibility of the customer; we regret that we cannot be held responsible for returned goods lost in transit.

What do I do I something I’ve received is faulty /damaged?

If your items arrive damaged, please keep all boxes and packing materials and immediately contact us via our Contact Us page.

If my Cadence product fails within the warranty period, how do I get it repaired / replaced?

We will require proof of purchase (receipt or order number). Please contact our returns and spares department directly:

KP Spares
Unit 4 Bredon View Farm
Love Lyne
Redditch
B97 5QD

Tel: 01527 854756

PRIVACY AND SECURITY

What precautions do you take to protect my private details?

We take Privacy and Security very seriously and we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement which you can see in full by clicking this link – Privacy Policy.

ROD AND REEL MAINTENANCE

We recommended to clean your Cadence rods and reels after a day’s fishing, this will help to prolong the life of the products substantially.

In freshwater situations, a quick wipe down of the rod and reel with a damp cloth is all that’s required. Ensure rods and reels are dry when placed in storage between fishing trips.

In Saltwater situations, it’s important to clean your rods and reels carefully with warm water to remove all the salt / sand from the surface. Avoid using detergent on reels as this can dissolve the important grease situated on its moving parts. Dry with a clean cloth after they have been thoroughly cleaned.

For reels, we recommend you have your reels checked and serviced after 12 months’ use, preventative maintenance will help to significantly increase the life of the products.

Contact our spares department directly if you require replacement rod sections, rod tips, reel spares (including spare spools) and reel servicing.

KP Spares
Unit 4 Bredon View Farm
Love Lyne
Redditch
B97 5QD

Tel: 01527 854756