Our refund policy runs alongside your rights under Distance Selling Regulations which allows you to cancel your contract with us (e.g. if your product is not wanted) within 14 working days of receipt.
If you are not satisfied with the goods supplied, they are faulty or they are not as described on our website, you can return them to us within 14 days of the items delivery date by first contacting us (insert contact details) to arrange for redelivery. The goods must be returned in full, must be in original, undamaged packaging and must be in perfect condition.
If you decide you no longer want the goods you can return them for replacement or a refund but you would have to pay the cost of postage.
Failure to return any products you wish to be replaced or refunded, in full, in undamaged packaging, will result in a loss of rights for product replacement, exchange or refund. Faulty goods must also be returned in full for a refund, replacement or exchange.
Please ensure you return any items to us using a signed for service or obtain relevant certificates of posting for small items.
If you have received your order and the items are damaged, please inform us as soon as possible and in most cases, we will exchange or offer a full refund for the items. If when you receive your package(s) you notice that the outside packaging has been damaged or there is evidence than items within the package have been damaged, you should open the parcel in front of the delivery driver and then sign for the items as “Goods Damaged”. When this is done, it enables us to work with our courier suppliers to replace all the items free of charge. Once this is done please contact us for information on replacing the damaged goods. If you do not sign that the package has been damaged, we will not issue a replacement or refund your order.
If when you open your package(s) you find items are damaged inside then please contact us and we will arrange for replacements to be sent, we will require the damaged items back so collection of these will take place at the same time as delivery of the replacement items